Question 1

What is an eSIM and do I need to remove my physical SIM card?

Accepted Answer

An eSIM is a digital SIM embedded inside your smartphone. You keep your physical SIM card in place for regular calls while using high-speed, low-cost eSIM data for internet abroad.

Question 2

When should I install and activate my Airalo eSIM package?

Accepted Answer

We recommend installing the eSIM profile over Wi-Fi right before you depart, then switching your mobile data line to the eSIM upon arrival at your destination.

Question 3

How do I know if my smartphone is eSIM compatible?

Accepted Answer

All iPhone XS/XR and newer Apple models, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer widely support digital eSIM technology.

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